Strategic Operations Director

2 days ago

Mabalacat, Central Luzon, Philippines beBeeOperations Full time $75,000 - $95,000
Job Overview

This strategic role necessitates operational leadership, technical expertise, and stakeholder management. As the Operations Manager, you will oversee exceptional client service delivery and lead a team of professionals in achieving operational excellence.

Key Responsibilities:
  • Develop and implement operational strategies to drive growth, efficiency, and client satisfaction.
  • Lead and mentor a team, providing coaching, performance feedback, and accountability.
  • Create comprehensive onboarding programs for new hires to deliver top-tier client support from day one.
  • Manage conflict decisively and foster a culture of high performance and continuous learning.
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Collaborate with cross-functional teams to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
Requirements:
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluency, comfortable with tools such as Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • A work style characterized by high autonomy, self-management, and outcome-driven.
  • Familiarity with async, remote team environments.
  • Thrives in change, chaos, and shifting priorities, showcasing operational agility.
  • Cross-timezone fluency and a strong documentation culture, essential for remote teaming.

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