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Service Provisioning Specialist

1 week ago


Manila, National Capital Region, Philippines Satellite Office Full time

At Satellite Office, we are seeking a highly skilled Service Provisioning Specialist to join our team.

The ideal candidate will have experience in telecom operational support and service delivery roles, with a strong background in telecommunications technologies including mobile, NBN, Ethernet, SIP trunks, Hosted voice, VoIP, etc.

We are looking for someone who can provide first-level provisioning support to customers on all services offered by TIAB, ensuring timely closure of all service provisioning tickets/requests logged by customers.

  • Collaborate with internal teams and external vendors to ensure smooth delivery of services.
  • Report performance KPIs for the function.
  • Ensure all weekly, monthly and ad-hoc reports are made available on time.
  • Establish and maintain effective working relationships with customers within the assigned portfolio, peer groups and internal stakeholders.
  • Contribute to Corporate sustainability goals.

Requirements:

  • Bachelor's degree in Computers or equivalent qualification.
  • At least 2 years of experience in telecom operational support and service delivery roles.
  • Strong technical knowledge of telecommunication technologies.
  • Proficiency with Microsoft Word, PowerPoint and Excel.
  • Proactive and customer-focused approach.