Senior Operations Leader

1 day ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱4,000,000 - ₱5,000,000

Job Summary:

">
  • ">
  • This role involves leading and scaling the support operations department.">
  • As a Support Manager, you will serve as the primary escalation point for complex technical, clinical, and operational issues.">
  • You will be responsible for mentoring a growing team of support specialists.">
">Key Responsibilities">
  • ">
  • Manage and mentor 2–3 Support Specialists, providing daily guidance and performance feedback.">
  • Oversee scheduling and ensure seamless 7-day support coverage.">
  • Serve as the lead escalation point for complex technical or clinical workflow issues.">
  • Cultivate a culture of ownership, clarity, and high accountability within the support team.">
">

Requirements:

">
  • ">
  • 3+ years of experience in customer support management, preferably within healthcare or tech.">
  • Proven expertise in Zendesk, including automation, reporting dashboards, and macros.">
  • Strong understanding of healthcare workflows—especially urgent care, telehealth, pharmacy, or nursing contexts.">
  • Excellent interpersonal and presentation skills.">
  • Proactive, energetic, and highly accountable problem-solving approach.">
  • Clear and professional communication skills with a neutral English accent.">
">Benefits:">

We provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

">About the Role:">

As a Support Manager, you will lead and scale the support operations department while serving as the primary escalation point for complex technical, clinical, and operational issues.

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