Performance Metrics Analyst

5 days ago


Lipa City, Calabarzon, Philippines TeleTech Holdings, Inc. Full time
How You Will Contribute

As an Operations Analyst at TeleTech Holdings, Inc., you will contribute to the success of our business by analyzing data, identifying trends, and providing actionable insights.

Key responsibilities include:

  • Main Responsibilities:
  • Monitor performance and provide insights and recommendations on program performance indicators and metrics.
  • Manage and support day-to-day operations, processes, and reporting.
  • Audit and validate sales results and performance scores.
  • Communicate and partner with workforce management for real-time tagging and corrections.


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