Performance Improvement Analyst
5 days ago
ibex is hiring a skilled Performance Improvement Analyst to join our team. As a Performance Improvement Analyst, you will be responsible for evaluating customer interactions, identifying performance gaps, and developing strategies to improve customer experience. You will work closely with agents to provide coaching and training, and utilize your knowledge of adult learning techniques to enhance their performance.
Key Responsibilities
- Evaluate customer interactions using Call Recording Systems.
- Identify performance gaps and develop strategies to improve customer experience.
- Provide coaching and training to agents.
- Apply knowledge of adult learning techniques to enhance agent performance.
- Prioritize knowledge of Program Strategy for strategic decision-making.
- Work closely with agents to implement quality enhancements.
Requirements
- A minimum of 6 months of tenure or regular employee status.
- Demonstrate strong interpersonal communication skills.
- Effectively communicate orally and in writing.
- Exhibit exceptional performance history in Quality Performance on previous roles.
- Apply problem-solving abilities and independent decision-making capabilities.
- Multitask with a sense of urgency and responsibility.
- Remain highly customer-focused with no quality issues or performance escalations.
-
Process Improvement Analyst
7 days ago
Paranaque City, Calabarzon, Philippines Straive Full timeAbout the RoleWe are looking for a highly skilled Business Process Analyst to support our growth and expansion initiatives. You will work closely with cross-functional teams to design, implement, and monitor process improvements that meet the needs of our clients and stakeholders.
-
Process Management Analyst
3 weeks ago
Paranaque City, Calabarzon, Philippines Bladegrass Technologies Inc. Full timeWe are looking for a Process Management Analyst to join our growing team. The successful candidate shall identify and discuss key business areas and processes requiribg improvement. Helps management to drive the strategy execution through designing new business models, streamlining, and reengineering existing business processes.Duties include analyzing...
-
Operational Efficiency Analyst
4 days ago
Paranaque City, Calabarzon, Philippines Bladegrass Technologies Inc. Full timeJob Summary:Bladegrass Technologies Inc. is looking for an experienced Operational Efficiency Analyst to join our team. In this role, you will be responsible for analyzing existing processes, identifying areas for improvement, and developing strategies to optimize business operations. Your goal will be to improve operational efficiency, reduce costs, and...
-
Performance Metrics Analyst
5 days ago
Lipa City, Calabarzon, Philippines TeleTech Holdings, Inc. Full timeHow You Will ContributeAs an Operations Analyst at TeleTech Holdings, Inc., you will contribute to the success of our business by analyzing data, identifying trends, and providing actionable insights.Key responsibilities include:Main Responsibilities:Monitor performance and provide insights and recommendations on program performance indicators and...
-
Renewal Performance Analyst
1 week ago
Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full timeJob Description - Renewal Performance Analyst (0097TG)Renewal Performance Analyst - 0097TGGreat People make Schneider Electric a great company.Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?The Role: Renewal...
-
Financial Analyst Lead Position
7 days ago
Paranaque City, Calabarzon, Philippines Manpower (Philippines) Full timeAbout the RoleWe are looking for a mid-senior level finance professional to fill a contract role at Manpower (Philippines). As a Senior Financial Reporting Analyst, you will work closely with our finance team to investigate and resolve identified issues on submissions, perform pre-checks and post-close activities, and identify areas for improvement.Key...
-
Business Process Analyst
7 days ago
Paranaque City, Calabarzon, Philippines Straive Full timeBusiness Process AnalystAnalyse and document existing business processes and identify opportunities for improvementGather and document business requirements from stakeholdersDesign and model new or optimized business processesCollaborate with cross-functional teams to implement process changesDevelop training materials and provide support for process...
-
Analyst Accounting
3 days ago
Paranaque City, Calabarzon, Philippines J&J Family of Companies Full timeLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). City and state must be separated by a comma followed by a space (e.g., Houston, TX).J&J Family of Companies Analyst Accounting in Paranaque, PhilippinesAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation...
-
Operations Improvement Analyst
13 hours ago
Cavite City, Calabarzon, Philippines Schneider Electric Full timeBenefitsSchneider Electric offers a competitive salary and benefits package. This includes medical, dental, and vision insurance. Paid time off, holidays, and sick leave. Opportunities for career growth and development. A dynamic and inclusive work environment.As a business analyst at Schneider Electric, you will have the opportunity to work with a talented...
-
Performance Management Expert
5 days ago
Paranaque City, Calabarzon, Philippines LET X Integrated Resort Full timeJob SummaryWe are seeking a highly skilled Talent and Culture Specialist to join our team at LET X Integrated Resort. The successful candidate will be responsible for implementing and managing our Performance Management System, working closely with various business units and stakeholders.Duties and ResponsibilitiesThe Talent and Culture Specialist will:Set...
-
Process Improvement Specialist
2 weeks ago
Paranaque City, Calabarzon, Philippines Lalamove Full timeProcess Improvement SpecialistLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it Currently, Lalamove is a leading...
-
Call Center Analyst Lead
3 days ago
Paranaque City, Calabarzon, Philippines ibex Full timeJob DescriptionWe are looking for a Call Center Analyst Lead to oversee workforce planning and optimization initiatives at ibex. As a key member of our operations team, you will be responsible for maintaining hiring plans, developing rolling forecasts, generating schedules, and managing rosters.Main ResponsibilitiesLead the development of workforce...
-
Sales Performance Associate
7 days ago
Paranaque City, Calabarzon, Philippines Koko Slow Living Store Full timeJob OverviewWe are seeking a highly skilled Sales Performance Associate to join our team at Koko Slow Living Store.This role involves managing online sales through various platforms, providing exceptional customer service via email and chat, and resolving customer inquiries and issues promptly.The ideal candidate will have a strong background in business...
-
Global Process Improvement Manager
13 hours ago
Paranaque City, Calabarzon, Philippines DSV - Global Transport and Logistics Full timeJob OverviewCompany Background:DSV - Global Transport and Logistics is a dynamic and inclusive workplace that fosters diversity and promotes collaboration. We operate with integrity, respecting different cultures and individual dignity. As one of the top-performing companies in the transport and logistics industry, we offer a talented team of approximately...
-
Intelligence Analyst
1 day ago
Paranaque City, Calabarzon, Philippines Johnson & Johnson Full timeWe are a global leader in the development of innovative healthcare solutions. Our mission is to improve human health through collaboration and innovation.The Opportunity:We are seeking a highly skilled Senior Analyst, Data Intelligence to join our dynamic team. In this role, you will be responsible for leading data analysis efforts to drive business...
-
Senior Credit Analyst
5 days ago
Paranaque City, Calabarzon, Philippines J&J Family of Companies Full timeLocation field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122 ). City and state must be separated by a comma followed by a space (e.g., Houston, TX )J&J Family of Companies Senior Credit Analyst in Paranaque , PhilippinesAt Johnson & Johnson, we believe health is everything. Our strength in healthcare...
-
Business Systems Analyst
3 days ago
Paranaque City, Calabarzon, Philippines Linaheim Corporate Services, Inc Full timeJob DescriptionWe are seeking a highly skilled Business Systems Analyst to join our team at Linaheim Corporate Services, Inc. As a conduit between customers and the application development team, you will play a crucial role in ensuring that project requirements are met.In this role, you will perform comprehensive analysis, including business process review,...
-
Food Safety and Quality Control Analyst
3 days ago
Paranaque City, Calabarzon, Philippines Marygracecafe Full timeAbout the PositionWe are looking for a skilled Food Safety and Quality Control Analyst to join our team in Parañaque. As a key member of our Quality Assurance Department, you will be responsible for ensuring the highest standards of food safety and quality.Key ResponsibilitiesFood Safety and Quality Analysis: Gather, cleanse, and analyze data from various...
-
Analyst, FP&A DB
2 weeks ago
Paranaque City, Calabarzon, Philippines Solaireresort Full timeSolaire Resort Entertainment City | Full timeAnalyst, FP&A DB & SystemState/Province National Capital Region (Manila)Country PhilippinesJob DescriptionPosition SummaryReporting directly to Asst. Manager – FP&A Database and Systems, the Analyst – FP&A Database and Systems is responsible for developing and maintaining of IT System and databases....
-
Senior FP&A Analyst
1 week ago
Paranaque City, Calabarzon, Philippines Michael Page Full timeAbout Our ClientOur client is a well-established, large organization operating in the entertainment industry.Job DescriptionConsolidates both historical financial information, as well as forecasting and budgeting.Preparation of weekly trading profit and trend reports for the senior leadership team and the board.Preparation of the Group Management Accounts...