Operational Efficiency Analyst

6 days ago


Cavite City, Calabarzon, Philippines Sutherland Full time

Our team at Sutherland is passionate about creating exceptional customer experiences. As a Real-Time Analyst, you'll play a vital role in driving operational efficiency and improving service levels.

In this role, you'll be responsible for monitoring performance metrics, analyzing data, and providing actionable insights to inform business decisions.

Key Objectives:

  1. Improve service level performance through data-driven decision-making.
  2. Enhance productivity by identifying and addressing performance gaps.
  3. Develop and implement strategies to optimize service delivery.
  4. Build strong relationships with stakeholders to ensure effective communication.
  5. Provide regular reporting and analysis to inform business decisions.


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