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Help Desk Team Lead

1 week ago

Pasig, National Capital Region, Philippines Staff Domain Full time

We're looking for a Help Desk Team Lead to join our team at Staff Domain. As a leader, you'll oversee the daily operations of our help desk, ensuring excellent customer service and timely issue resolution.

Key Responsibilities:

  • Lead a team of IT support specialists and ensure seamless day-to-day operations
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with the management team to set departmental goals and objectives
  • Mentor and develop junior team members

Requirements:

  • Bachelor's degree in Business Administration or related field
  • 3-5 years of experience in team leadership or management
  • Strong communication and interpersonal skills
  • Familiarity with ticketing systems and performance metrics

What We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • Opportunity to grow and develop as a leader