Customer Service Representative for Concentrix in Makati Site

2 weeks ago


Makati City, National Capital Region, Philippines Hr1001 Full time

About the Role

We are seeking a Customer Service Representative to join our team in Makati, Philippines. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through proactive and efficient issue resolution.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner
  • Resolve customer issues efficiently and effectively, escalating complex issues as needed
  • Meet or exceed performance metrics, including first call resolution (FCR) and average handling time (AHT)
  • Participate in ongoing training and development to improve skills and knowledge

Requirements

  • Senior High School Graduate
  • Must not be enrolled in any school
  • With or without work experience

What We Offer

  • A competitive salary range of PHP 22,000 - 28,000 per month
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

Working with Us

We are a leading global provider of customer experience solutions, serving clients across all major sectors. Our team is passionate about delivering exceptional customer experiences and we are committed to making a positive impact in the communities we serve.



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