Customer Service Representative for Concentrix in Makati Site
2 weeks ago
About the Role
We are seeking a Customer Service Representative to join our team in Makati, Philippines. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through proactive and efficient issue resolution.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner
- Resolve customer issues efficiently and effectively, escalating complex issues as needed
- Meet or exceed performance metrics, including first call resolution (FCR) and average handling time (AHT)
- Participate in ongoing training and development to improve skills and knowledge
Requirements
- Senior High School Graduate
- Must not be enrolled in any school
- With or without work experience
What We Offer
- A competitive salary range of PHP 22,000 - 28,000 per month
- Opportunities for career growth and advancement
- A dynamic and supportive work environment
- Ongoing training and development opportunities
Working with Us
We are a leading global provider of customer experience solutions, serving clients across all major sectors. Our team is passionate about delivering exceptional customer experiences and we are committed to making a positive impact in the communities we serve.
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