Auto Insurance Policy Specialist
1 month ago
About the Role:
We are looking for a customer-focused individual who can provide top-notch support to clients by addressing their auto insurance-related inquiries, processing policy changes, and resolving issues.
Main Responsibilities:
• Handle incoming calls, emails, and chats from auto insurance policyholders regarding coverage, billing, claims, and other related concerns.
• Assist customers with policy inquiries, including renewals, cancellations, and modifications.
• Provide accurate information about policy terms, coverage limits, and deductibles.
• Process payments, renewals, and any necessary adjustments to customer accounts.
• Explain policy options and recommend suitable coverage based on customers' needs.
• Investigate and resolve customer complaints in a timely manner, escalating issues as necessary.
• Support clients in filing claims and provide guidance on the claims process.
• Maintain customer records by updating account information.
• Follow up on outstanding customer inquiries to ensure resolution.
• Stay current with company products, services, and policy updates.
• Collaborate with other departments (such as claims or underwriting) to resolve complex customer concerns.
Requirements:
• High school diploma or equivalent (Bachelor's degree in a related field is a plus).
• Previous experience in customer service, especially in the insurance industry, is preferred.
• Knowledge of auto insurance policies, terminology, and regulations.
• Strong communication skills, both verbal and written.
• Ability to handle difficult customer situations with professionalism and patience.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
• Ability to multitask and manage time effectively in a high-volume environment.
Benefits:
$65,000 - $85,000 per year, depending on experience, and a range of benefits including health insurance, retirement savings plan, and paid time off.
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