Insurance Policy Advisor

1 week ago


Cebu City, Central Visayas, Philippines Growthfn Full time
About the Role

As an Insurance Policy Advisor at Growthfn, you will play a vital part in delivering exceptional customer support to our auto insurance clients. Your primary focus will be on addressing policy-related inquiries, processing changes, and resolving customer concerns.

Key Responsibilities:
  • Handle incoming calls, emails, and chats from auto insurance policyholders regarding coverage, billing, claims, and other related issues.
  • Assist customers with policy inquiries, including renewals, cancellations, and modifications.
  • Provide accurate information about policy terms, coverage limits, and deductibles.
  • Process payments, renewals, and necessary adjustments to customer accounts.
  • Explain policy options and recommend suitable coverage based on customers' needs.
  • Investigate and resolve customer complaints in a timely manner, escalating issues as necessary.
  • Support clients in filing claims and guide them through the claims process.
  • Maintain accurate customer records by updating account information.
  • Follow up on outstanding customer inquiries to ensure resolution.
Requirements:
  • High school diploma or equivalent; a Bachelor's degree in a related field is preferred.
  • Previous experience in customer service, especially in the insurance industry, is desired.
  • Knowledge of auto insurance policies, terminology, and regulations.
  • Strong communication skills, both verbal and written.
  • Ability to handle difficult customer situations with professionalism and patience.
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency with customer relationship management (CRM) software and Microsoft Office applications.
  • Ability to multitask and manage time effectively in a high-volume environment.
Compensation:

The estimated annual salary for this role is $60,000 - $80,000, depending on location and experience. At Growthfn, we strive to provide competitive compensation packages that reflect your value to our team.



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