Remote Technical Support Specialist
2 days ago
At MCI, we're dedicated to delivering exceptional customer experiences through our team of skilled technical support representatives. As a remote technical support representative, you will be responsible for providing timely and effective resolutions to clients' technical inquiries and issues.
">Key Responsibilities:
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High-speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
Benefits:
- HMO Coverage plus a dependent
- Dental coverage with in-house dental assistance
- Free meals during training
- Career growth and learning opportunities
- Allowances for rice, clothing, laundry and meals
- Performance and loyalty bonuses
- Disinfection and safety measures in the workplace
- Opportunities for growth and promotion
- Employee shuttle services
- Company retreats and off-site events
- Social engagement and recognition
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