Support Expert

1 week ago

Barcelona, Philippines beBeeCustomer Full time $60,000 - $80,000

Technical Support Representative

Turnitin is seeking a highly skilled Technical Support Representative to join our team. As a key member of our support organization, you will play a critical role in ensuring the highest level of customer satisfaction and providing expert technical support to our customers.

Job Description:

  • Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues.
  • Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
  • Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1.
  • Attend Stand-Up meetings with support leadership teams to provide meaningful input from our customers.

Required Skills and Qualifications:

  • 2 years of Customer Support Experience.
  • Bachelor's Degree in Computer Science or equivalent work experience.
  • Strong working knowledge of Windows and Mac OS.
  • An understanding of multiple integration paths.
  • In-depth knowledge of expert areas: how to configure an integration, awareness of features, bugs & known issues, etc.

Benefits:

  • Remote First Culture.
  • Health Care Coverage.
  • Education Reimbursement.
  • Competitive Paid Time Off.
  • 4 Self-Care Days per year.
  • National Holidays.
  • 2 Founder Days + Juneteenth Observed.

Others:

At Turnitin, we recognize it's unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you're willing to learn and evolve alongside us, join our team.
Turnitin is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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