Operational Excellence Manager
5 days ago
We are seeking a highly experienced and skilled Operational Excellence Manager to join our team at WNS Careers - Philippines. As a key member of our quality team, you will be responsible for driving operational excellence and delivering exceptional quality.
About the Role:
- We require a mid-senior level professional with at least 2 years' experience in Quality working to corporate travel and leisure domain.
- The ideal candidate will have strong analytical and problem-solving skills, with the ability to identify and mitigate quality risks.
Key Responsibilities:
- Detects and mitigates quality risks to ensure delivery of high-quality services.
- Develops and implements quality standards and frameworks to ensure adherence to business requirements.
- Collaborates with cross-functional teams to drive operational excellence and quality improvements.
Requirements:
- Bachelor's degree/postgraduate/MBA qualification.
- Expert skills in MS Office (Outlook, Excel, Word, Power Point) and GDS skills on one or more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).
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