Excellence in Operations Professional

4 days ago


Quezon City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

The successful candidate for the Excellence in Operations Professional role will have a proven track record of delivering process improvements and driving cultural change within organizations.

You will be responsible for executing tasks assigned by the project manager, including conducting process discovery and walkthrough sessions, gathering information and data, validating data used for project deliverables, identifying process and performance gaps, quantifying impact of process gaps, developing project deliverables, supporting business process owners in deploying recommendations, and measuring and tracking benefits of OE projects.

As an Excellence in Operations Professional, you will also be expected to build good working relationships with project stakeholders, cultivate a continuous improvement culture, and participate in LEAN Six Sigma workshops and other OE trainings.

To succeed in this role, you must have 3 years combined experience in operational management, management of key support functions, and leading process & performance improvement projects in the insurance and/or BPO industry. You should also possess knowledge of BPO or Insurance industry, Contact Center and Back-Office Operations, and be a LEAN Six Sigma Greenbelt Trained professional.

This is an individual contributor role that requires strong communication and interpersonal skills, as well as the ability to work collaboratively with cross-functional teams. If you are a motivated and detail-oriented professional with a passion for operational excellence, we encourage you to apply.



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