Results-Driven Representative

1 day ago

Quezon City, National Capital Region, Philippines beBeeRepresentative Full time ₱40,000 - ₱65,000

Job Overview

We are seeking a skilled professional to join our BPO contact center team as a Results-Driven Representative.

The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering exceptional service.

  • Key Responsibilities:
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with company policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.

Requirements:

  • A high school diploma or equivalent is required; further education is an advantage.
  • 1–2 years of experience in collections or a similar contact center role.
  • Strong negotiation and conflict resolution skills are essential.
  • The ability to remain professional and calm under pressure is vital.
  • Familiarity with debt collection laws and practices is necessary.
  • Fluency in English is preferred, with Spanish being a plus.

About the Role:

This is a challenging yet rewarding opportunity to work in a fast-paced contact center environment. As a Results-Driven Representative, you will have the chance to develop your skills and knowledge while making a real impact on our clients' businesses.

What We Offer:

We provide a comprehensive benefits package, including competitive compensation, opportunities for growth and development, and a dynamic work environment.

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