
Customer Service Representative
2 days ago
Our ideal candidate will be a highly motivated and results-driven Customer Service Representative with excellent communication skills. The successful applicant will have experience in e-commerce, customer service, and sales, with a strong focus on delivering exceptional customer experiences.
Key Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, live chat, and SMS.
- Assist customers with inquiries, orders, returns, and refunds, ensuring timely resolutions.
- Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
- Maintain accurate customer records and gather feedback to enhance the shopping experience.
Requirements:
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with e-commerce platforms and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
Why Work with Us?
- Competitive compensation and annual increases.
- Paid time off and benefits package.
- Performance-based incentives and recognition programs.
- Opportunities for growth within a dynamic and supportive team.
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