Senior Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,100,000

About Our Role

This is a dynamic platform that utilizes predictive analytics to transform medical data into actionable insights, improving patient care efficiency.

Job Overview

  • We are seeking a highly skilled Senior Technical Support Engineer to serve as the first point of contact for customers, delivering exceptional support and troubleshooting assistance in a fast-paced environment.

Key Responsibilities Include:

  • Troubleshooting technical issues and providing fast, effective solutions to ensure customer success.
  • Collaborating with internal teams to address customer pain points and drive platform improvements.
  • Maintaining and updating support documentation and knowledge bases for both internal and external use.

Requirements

  • At least 5+ years of technical support experience in the SaaS or technology industry.
  • Exceptional English communication skills, both written and verbal.
  • Proficient in using support tools like Intercom and other relevant software.
  • Strong technical aptitude for troubleshooting and resolving customer issues.
  • Knowledge of APIs, technical integrations, JSON structure, and basic coding skills.

Why This Opportunity?

  • Join our collaborative team where you can make a real impact on healthcare professionals and their patients.

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