Dedicated Remote Technical Support Specialist

We are seeking skilled and customer-focused technical support representatives to provide exceptional assistance and troubleshooting support for a variety of clients across industries.

In this role, you'll be responsible for responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism. A strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within 80km of our office. You'll also need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

The key responsibilities for this role include:

1. Responding to inbound technical support requests via phone, chat, or email
2. Diagnosing and troubleshooting hardware, software, and network issues
3. Guiding customers through step-by-step solutions and escalating complex issues when necessary
4. Documenting all customer interactions accurately in the system
5. Maintaining up-to-date knowledge of products, services, and support procedures
6. Ensuring customer satisfaction by providing timely and effective resolutions
7. Following company protocols and security guidelines when handling sensitive information
8. Collaborating with internal teams to improve support processes and customer experience
9. Meeting performance metrics including resolution time, customer satisfaction, and attendance

The ideal candidate will possess the following skills and qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Prior call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High-speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

We offer a competitive compensation package and a range of benefits, including:

• HMO coverage plus a dependent
• Dental coverage
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Frequent disinfection and fogging of the workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

We adhere to principles of diversity and equality, and we do not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.