Customer Support Expert

2 days ago


Caloocan City, National Capital Region, Philippines beBeeSupport Full time $60,000 - $90,000
Expert Customer Support Specialist

We're seeking a highly skilled Customer Support Specialist to join our team. This individual will provide top-notch support to our clients, ensuring their needs are met in a timely and efficient manner.

  • Provide expert-level customer support via phone, email, and chat.
  • Troubleshoot complex technical issues (SQL, Linux, networking).
  • Collaborate with clients to deliver seamless solutions.
  • Work effectively in a fast-paced environment with changing priorities.
Requirements
  • 4+ years of experience in SQL, production environments, and customer support.
  • Linux OS support and network administration knowledge.
  • Familiarity with relational databases (Oracle/PostgreSQL).
  • Excellent communication and problem-solving skills.
Preferred Qualifications
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.
Benefits
  • Flexible work arrangements
  • Health and life insurance
  • Lifestyle rewards program
Additional Information
  • This is a full-time position.
  • The ideal candidate will have mid-senior level experience.
  • Information Technology is the primary job function.


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