Customer Experience Expert

1 day ago

Caloocan City, National Capital Region, Philippines beBeeExpertise Full time ₱25,000 - ₱35,000
About the Role

At Hostinger, we don't just adapt to change: we lead it. We turn challenges into opportunities and uncertainty into meaningful progress. This isn't a place for those who seek comfort in routine.

We're constantly reaching new heights with a team of 900+ professionals behind the success of over 3 million customers in 150 countries.

This is your chance to join us as a key contributor to our customer experience. You will provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

  • Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.
  • Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.
  • Stay updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.
  • Proactively identify and implement improvements to your work, team and department.

You will be working remotely, so you will need a workspace with reliable high-speed internet connection.

Requirements

To succeed in this role, you will need:

  • Fluent English skills (C1 or native), written and spoken.
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.
  • Exceptional communication skills.
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).
Benefits

In return, you will get limitless learning opportunities, flexibility to contribute from home, company-provided sick days and recharge leave, recognition of hard work with company events, and milestone gifts for life's big moments.

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