Key Performance Improvement Specialist

1 month ago


Taguig, National Capital Region, Philippines ADDFORCE HUMAN RESOURCES SOLUTIONS Full time
Job Description

  At ADDFORCE HUMAN RESOURCES SOLUTIONS, we are seeking a Key Performance Improvement Specialist to join our team. In this role, you will be responsible for providing coaching and mentoring to agents to enhance their performance and achieve their metrics.

  The ideal candidate should have one to two years of experience in a QA role, with excellent communication skills in both written and oral formats. A high school graduate or equivalent is required, along with the ability to work on a shifting schedule and be based on-site in Market Market BGC.

Responsibilities:
  • Coach and mentor agents to improve their performance and meet customer requirements.
  • Ensure the use of appropriate knowledge tools, techniques, and standards to meet customer needs.
  • Monitor and provide feedback to the Management Team and clients.
  • Coach and mentor analysts to improve their performance and meet customer requirements.
  • Participate in Quality Calibration Sessions with clients and the management team.
  • Adhere to all HIPAA guidelines and policies.
Requirements:
  • Candidate must be a high school graduate or equivalent.
  • Candidate must have one to two years of experience in a QA role.
  • Excellent communication skills, both in written and oral formats.
  • Must be willing to work on a shifting schedule and be based on-site in Market Market BGC.
Compensation and Benefits:

  We offer an estimated salary range of PHP 30,000 - PHP 50,000 per month, commensurate with experience and qualifications. Additionally, benefits include access to professional development opportunities, flexible working arrangements, and a dynamic work environment.



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