Strategic Process Improvement Director

1 month ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About the Role

We are seeking a highly skilled Strategic Process Improvement Director to join our team at Gratitude Philippines. As a seasoned expert in business excellence, you will play a pivotal role in driving process improvement and delivering Operational/Delivery Excellence training.

Key Responsibilities
  • Facilitate process improvement initiatives and collaborate with business owners to enhance existing process performance through analysis, experience, and employee input.
  • Develop and deliver tailored Operational/Delivery Excellence training programs, coaching employees on business excellence principles and best practices.
  • Assist in creating, monitoring, measuring, and analyzing standardized processes, ensuring seamless operational workflows.
  • Support the development and implementation of a formal management review of Key Performance/Operating results, training and coaching all functional areas on measurement principles.
  • Provide critical support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings, ensuring data-driven decision making.
  • Collaborate with cross-functional teams to facilitate and participate in Process Improvement Initiatives and root cause analysis, driving continuous improvement.
  • Implement strategic quality direction into operational guidelines and practices, supporting the expansion of the quality culture across the organization.
  • Develop and maintain tracking tools for operational excellence success stories, tracking root cause/lessons learned from actual delivery experiences.
Requirements
  • Black Belt Trained or Certified with relevant experience in AI and RPA.
  • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry.
  • At least 10 years of experience in a leadership position.

We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience, along with opportunities for growth and professional development.



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