Operations Performance Improvement Specialist
1 week ago
About Us
ADDFORCE HUMAN RESOURCES SOLUTIONS is a leading provider of human resources solutions. We are committed to delivering exceptional services that meet the evolving needs of our clients.
Job Summary
We are seeking an experienced Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the high quality of our services.
Key Responsibilities
Your key responsibilities will include:
- Providing coaching and mentoring to agents to improve their performance and metrics attainment
- Ensuring that knowledge tools, techniques, and standards are utilized to meet customer requirements and needs
- Maintaining monitoring and providing feedback to the Management Team and Client
- Coaching and mentoring analysts to improve their performance and metrics attainment
- Participating and coordinating in Quality Calibration Sessions with clients and the management team
- Adhering to all HIPAA guidelines and policies
- Performing other projects and duties as required
Requirements
To be successful in this role, you will need:
- A high school graduate, senior high school graduate, associate graduate, or college-level education
- One to two years of experience in a QA role
- Excellent communication skills, both written and oral
- The ability to work on a shifting schedule and work on-site in Market Market BGC
Salary Information
The estimated salary for this position is ₱35,000 - ₱45,000 per month, depending on your qualifications and experience.
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