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Production Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

About Us: With over 130 years of history, Emerson Electric (Asia) Limited - ROHQ has experienced significant achievements and challenges that have driven innovative thinking and bold transformations. Our company has evolved into the business we are today, with a focus on delivering exceptional customer experiences through our digital tools.

Our Team: We are seeking a skilled Senior Analyst, Business Systems, to join our team in Mandaluyong City, Philippines. This role offers a unique opportunity to contribute to our company's growth and success while developing your technical expertise and collaboration skills.

Responsibilities: As a key member of our team, you will be responsible for monitoring and ensuring the continuous operation of software systems and applications in the production environment. You will identify and troubleshoot incidents and issues, perform root cause analysis (RCA) for recurring issues, and collaborate with cross-functional teams to ensure a coordinated response to production issues.

Requirements: To succeed in this role, you will need a Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or any Engineering degree with a programming course in the curriculum. At least 2 years of relevant experience in production support, software support, or IT operations, with a focus on troubleshooting and issue resolution in a production environment is also required. You should have knowledge of Microsoft Office tools such as Word, Excel, and PowerPoint, basic programming principles, solid understanding of databases (e.g., SQL Server, Oracle), and familiarity with cloud-based environments (e.g., AWS, Azure).