Product Support Specialist

4 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time
  1. Collaborates and strategizes with the Sales Department to understand clients' requirements and come up with offerings fit for clients' needs.
  2. Serves as an educational consultant for the sales team for promotional events, conferences, and seminars and escalates any potential roadblocks for product promotion and implementation.
  3. Conducts needs analysis by reviewing and providing feedback on the product as input to the development of educational innovation solutions and improvement of the implementation process to support learners and educators.
  4. Creates, designs, and facilitates training programs, workshops, and orientation that are aligned with the overall objectives of the partner schools and the implementation process.
  5. Develops and maintains deep and meaningful connections with clients through meetings, school visits, focus group discussions, and class observations.
  6. Communicates and provides customer feedback to anticipate future market needs to the LIU Head.
  7. Analyzes and processes data from the system and presents the results of the analysis in a clear manner.
  8. Prepares all documentation relating to the scope of work as part of the documentation of the product implementation process.
  9. Interacts with the highest level of decision-makers at some of the country's most renowned institutions.

Performs other tasks that might be assigned from time to time.

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