Managed Services Solutions Provider

6 days ago


Makati City, National Capital Region, Philippines Itrs Insights Full time

In this Managed Services Consultant role, you will work with our global team to ensure our clients receive high-quality services and achieve optimal results from our products.

Key responsibilities include:

  • Resolving client Incidents and investigating issues with ITRS products in our client environment.
  • Collaborating with clients to configure ITRS products according to Service levels.
  • Providing expert guidance to clients on using ITRS products and resolving complex queries.
  • Leading projects to enhance client environments and improving the overall quality of our Managed Services.
  • Developing and maintaining a knowledge base to support the Managed Services team.
  • Creating a training environment for ITRS MS consultants.
  • Delivering product training to external and internal stakeholders.
  • Contribution to continuous improvement initiatives to enhance the delivery of Managed Services and the effectiveness of ITRS services.

The ideal candidate should have:

  • At least 6 years of experience in a client-facing role within a financial institution or vendor.
  • Experience with modern operating systems (Linux, Solaris, Windows server, 7, or 10, IBM iSeries).
  • Detailed knowledge of scripting languages (Bash, Python, or PowerShell).
  • Setup, configuration, and maintenance expertise for monitoring software.
  • Client expectation management and issue resolution experience.
  • English proficiency with the ability to explain complex technical concepts.
  • Familiarity with business analysis and project management methodologies.
  • Database (Oracle, SQL) and IT Service Management tool (ServiceNow, Remedy) experience.
  • Deployment tool knowledge (Chef, Ansible, or Jenkins).
  • Financial application knowledge (Market Data or FIX protocols).


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