Managed Services Solutions Provider
6 days ago
In this Managed Services Consultant role, you will work with our global team to ensure our clients receive high-quality services and achieve optimal results from our products.
Key responsibilities include:
- Resolving client Incidents and investigating issues with ITRS products in our client environment.
- Collaborating with clients to configure ITRS products according to Service levels.
- Providing expert guidance to clients on using ITRS products and resolving complex queries.
- Leading projects to enhance client environments and improving the overall quality of our Managed Services.
- Developing and maintaining a knowledge base to support the Managed Services team.
- Creating a training environment for ITRS MS consultants.
- Delivering product training to external and internal stakeholders.
- Contribution to continuous improvement initiatives to enhance the delivery of Managed Services and the effectiveness of ITRS services.
The ideal candidate should have:
- At least 6 years of experience in a client-facing role within a financial institution or vendor.
- Experience with modern operating systems (Linux, Solaris, Windows server, 7, or 10, IBM iSeries).
- Detailed knowledge of scripting languages (Bash, Python, or PowerShell).
- Setup, configuration, and maintenance expertise for monitoring software.
- Client expectation management and issue resolution experience.
- English proficiency with the ability to explain complex technical concepts.
- Familiarity with business analysis and project management methodologies.
- Database (Oracle, SQL) and IT Service Management tool (ServiceNow, Remedy) experience.
- Deployment tool knowledge (Chef, Ansible, or Jenkins).
- Financial application knowledge (Market Data or FIX protocols).
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