Telesales Operations Manager

7 days ago


Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time
Nutral Herbal Corporation is seeking a highly skilled Telesales Operations Manager to join our team. As a key player in our sales strategy, you will work closely with the Telesales Manager to drive sales growth and meet business objectives.

Primary Responsibilities:
  1. Data analysis to optimize resource allocation and revenue growth – prioritization, lead distribution, AR, and AOV gap.
  2. Quality control through random call monitoring, minimizing errors, and tracking performance metrics.
  3. Monitoring validated revenue, AOV, and delivery rate to ensure alignment with company goals.
  4. Maintaining accurate records and updating essential communications.
Leadership Roles:
  1. Coaching telesales agents to improve performance, identify development needs, and schedule coaching sessions.
  2. Crafting tailored motivational strategies to drive sales performance.
  3. Supporting agents in resolving complex issues and guiding them towards solutions.
  4. Fostering a positive environment to retain top-performing agents.
Operational Excellence:
  1. Developing targeted sales scripts, promotions, and campaigns to engage customers.
  2. Tracking team KPIs, offering actionable insights, and driving improvement initiatives.
  3. Analyzing failed deliveries to refine sales processes and enhance customer satisfaction.
  4. Partnering with the L&D team to develop impactful training programs.
  5. Providing strategic feedback to the Telesales Manager on current strategies and opportunities for growth.
  6. Achieving set KPIs and contributing to the team's overall success.

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