Telecommunications Service Lead
7 days ago
Key Responsibilities:
- Leading the Telesales Team to achieve sales targets and drive revenue growth, focusing on data analysis, resource allocation, priority setting, lead distribution, AR, and AOV gap.
- Enhancing quality standards by monitoring random calls, reducing errors, and evaluating performance metrics to drive continuous improvement.
- Tracking key performance indicators, including revenue, AOV, and delivery rate, to ensure alignment with corporate objectives and inform strategic decisions.
- Maintaining accurate records and ensuring timely updates on essential communications to support seamless operations.
- Developing and implementing coaching plans for telesales agents, targeting performance improvement, skill enhancement, and career growth.
- Designing personalized motivational strategies to drive sales performance, employee engagement, and retention.
- Providing support and guidance to agents in navigating complex challenges, developing problem-solving skills, and fostering a culture of growth and excellence.
- Leveraging individual strengths and areas for improvement to foster a positive work environment and drive team success.
- Creating compelling sales scripts, promotions, and campaigns to captivate customers and drive revenue growth, aligned with corporate objectives.
- Monitoring team performance, providing actionable insights, and implementing process improvements to drive efficiency and effectiveness.
- Evaluating and refining sales processes to address failed deliveries and enhance customer satisfaction, ensuring alignment with corporate goals.
- Collaborating with the L&D team to design engaging training programs that drive team growth, excellence, and continuous improvement.
- Offering strategic feedback to the Telesales Manager on current strategies and opportunities for growth, ensuring alignment with corporate objectives and informing decision-making.
- Delivering high-quality results, meeting assigned KPIs, and contributing to the team's overall success and growth.
-
Telecommunications Deployment Manager
24 hours ago
Pasig, National Capital Region, Philippines Comcast Full timeWe are looking for a highly skilled Telecommunications Deployment Manager to join our team at Comcast. In this role, you will be responsible for leading the deployment of telecommunications networks, ensuring that they are designed and implemented to meet customer needs.You will work closely with cross-functional teams to plan, deploy, and manage network...
-
Telecommunications QA Lead
5 days ago
Pasig, National Capital Region, Philippines AireSpring Full timeCompany OverviewAireSpring is a leading provider of Managed Connectivity, Cloud Communications, and Managed Security.Our company has a strong reputation for integrity, reliability, and dependability, with over 100 industry awards received.Job RoleThe Quality Assurance Specialist will be responsible for ensuring the quality of our products and...
-
Telecommunications Specialist
6 days ago
Pasig, National Capital Region, Philippines AireSpring Full timeAireSpring is a leading provider of cloud communications, managed connectivity, and managed security solutions. We have earned our reputation by delivering an award-winning customer experience that exceeds industry standards.Job DescriptionProcess daily voice orders, provisioning, and technical support companywide.The ideal candidate will have a working...
-
Customer Experience Lead
4 days ago
Pasig, National Capital Region, Philippines Fpsinc Full timeJob OverviewFpsinc is a leading technology services firm dedicated to delivering exceptional results for our clients. As a Team Manager, you will play a crucial role in driving team performance, managing outliers, and coaching agents to achieve outstanding results.About UsFpsinc is headquartered in Boston, MA with operations across 19 locations in 11...
-
Team Lead
4 days ago
Pasig, National Capital Region, Philippines Fpsinc Full timeAbout the RoleWe are seeking a highly skilled Team Manager to join our team at Fpsinc. The successful candidate will have a proven track record of driving team performance, managing outliers, and coaching agents to achieve outstanding results.About UsFpsinc is a performance-based technology services firm with operations across 19 locations in 11 countries....
-
Telecommunications Support Specialist
4 days ago
Pasig, National Capital Region, Philippines Neksjob Philippines Full timeAbout UsNeksjob Philippines is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers.Our team of experts works tirelessly to ensure that every interaction is positive and memorable. We believe in the power of human connection and strive to build lasting relationships with our...
-
Billing Services Lead
5 days ago
Pasig, National Capital Region, Philippines Tendo by Tonik Full timeJob SummaryThe Billing Services Lead will oversee the day-to-day operations of the billing function, ensuring timely and accurate processing of financial transactions. This role requires strong leadership skills, attention to detail, and excellent communication abilities.The successful candidate will have at least three years of professional experience in...
-
Telecommunication Support Professionals
23 hours ago
Pasig, National Capital Region, Philippines Neksjob Full timeAbout Us">Neksjob is a leading provider of innovative solutions and services. Our mission is to empower customers with knowledge and support, enabling them to achieve their goals.">Job Role">We are looking for skilled Call Center Agents to join our team. As a Call Center Agent, you will play a vital role in delivering exceptional customer experiences by...
-
Pasig, National Capital Region, Philippines Grab Full timeJob SummaryWe are seeking a Delivery Partners Quality and Engagement Lead to join our team. The successful candidate will be responsible for developing quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners.About the RoleYou will work closely with the Group Marketplace team...
-
Sanitation Services Lead
4 days ago
Pasig, National Capital Region, Philippines Anytime Cleaners Corp. Full timeAt Anytime Cleaners Corp., we take pride in delivering exceptional cleaning services to our clients, and we are looking for a skilled Sanitation Services Lead to join our team. As a key member of our management team, you will be responsible for overseeing the sanitation activities of our cleaning staff and ensuring that all areas are clean and hygienic.Key...
-
Strategic IT Consultant
5 days ago
Pasig, National Capital Region, Philippines Michael Page Full timeLeadership OpportunityTake on a leadership role in our dynamic IT consulting company and drive digital transformation for businesses across the globe. As a Business Unit Head for our TMT sector, you will lead consultancy initiatives to transform telecommunications and media companies and mentor a team of consultants to develop expertise, collaboration, and...
-
Service Delivery Lead
2 weeks ago
Pasig, National Capital Region, Philippines First Focus Full timeGet AI-powered advice on this job and more exclusive features.First Focus is Australia's best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines. It's not just us saying we are #1. Cloudtango dot net have rated us best in Australia for 8 years running now. We are...
-
Telecommunication Analyst
1 week ago
Pasig, National Capital Region, Philippines Optum Full timeOn-site - Pasig Fresh Graduate/Student Bachelor Full-timeJob DescriptionDescriptionOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to...
-
Senior IT Service Manager Lead
5 days ago
Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full timeAbout UsJG Summit Holdings Inc. is a diversified conglomerate with businesses in financial services, holding companies, and investment management.We are committed to delivering high-quality IT services that meet the evolving needs of our customers.Job OverviewThis role is responsible for leading the IT Service Management Office and overseeing the development...
-
Telecommunications Job Openings
3 days ago
Pasig, National Capital Region, Philippines Orbit Teleservice NCR Full timeOrbit Teleservice NCR is committed to providing a stable and supportive work environment for our employees. As a customer-focused company, we strive to achieve excellence in everything we do.Our current job openings include:Customer Service RepresentativeTechnical Support RepresentativeSales RepresentativeTravel AssociateHealthcare SpecialistFinancial...
-
IT Service Management Office Lead
5 days ago
Pasig, National Capital Region, Philippines JG Summit Holdings Inc. Full timeThe IT Service Management Office (IT SMO) Lead will be responsible for overseeing and managing the IT Service Management (ITSM) processes across the organization. This role requires a strategic thinker with strong leadership skills and a deep understanding of CSDM (Common Service Data Model) and ITIL (Information Technology Infrastructure Library)...
-
Service Station Design Lead
2 days ago
Pasig, National Capital Region, Philippines Petron Corporation Full timeWe are looking for a Service Station Design Lead to join our team at Petron Corporation. The ideal candidate will have a proven track record of delivering high-quality designs that meet client needs and exceed expectations.About the JobThis is a full-time position that requires a strong background in architecture and at least 2 years of work experience.The...
-
Shared Services Process Lead
5 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Vertical Lead for Telco, Media, and Tech
5 days ago
Pasig, National Capital Region, Philippines Michael Page Full timeBe part of a transformational IT consulting company.Competitive salary with a collaborative and supportive work environment.About Our ClientWe are working with an IT consulting company driving digital transformation worldwide through innovative, high-value solutions. The company serves as the trusted technological partner for businesses navigating...
-
Help Desk Professional
4 days ago
Pasig, National Capital Region, Philippines Neksjob Philippines Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Telecommunications Support Specialist.In this role, you will be responsible for providing technical support and assistance to our customers, helping them to troubleshoot and resolve issues with their products and services.Key ResponsibilitiesYour key...