Telecommunications Service Lead

7 days ago


Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time
Nutral Herbal Corporation is seeking an exceptional Telecommunications Service Lead to drive our Telesales Team's performance. As a key member of our management team, you will work closely with the Telesales Manager to develop and implement strategies that meet sales targets and align with the company's objectives.

Key Responsibilities:
  1. Leading the Telesales Team to achieve sales targets and drive revenue growth, focusing on data analysis, resource allocation, priority setting, lead distribution, AR, and AOV gap.
  2. Enhancing quality standards by monitoring random calls, reducing errors, and evaluating performance metrics to drive continuous improvement.
  3. Tracking key performance indicators, including revenue, AOV, and delivery rate, to ensure alignment with corporate objectives and inform strategic decisions.
  4. Maintaining accurate records and ensuring timely updates on essential communications to support seamless operations.
Leadership and Development:
  1. Developing and implementing coaching plans for telesales agents, targeting performance improvement, skill enhancement, and career growth.
  2. Designing personalized motivational strategies to drive sales performance, employee engagement, and retention.
  3. Providing support and guidance to agents in navigating complex challenges, developing problem-solving skills, and fostering a culture of growth and excellence.
  4. Leveraging individual strengths and areas for improvement to foster a positive work environment and drive team success.
Strategic Initiatives:
  1. Creating compelling sales scripts, promotions, and campaigns to captivate customers and drive revenue growth, aligned with corporate objectives.
  2. Monitoring team performance, providing actionable insights, and implementing process improvements to drive efficiency and effectiveness.
  3. Evaluating and refining sales processes to address failed deliveries and enhance customer satisfaction, ensuring alignment with corporate goals.
  4. Collaborating with the L&D team to design engaging training programs that drive team growth, excellence, and continuous improvement.
  5. Offering strategic feedback to the Telesales Manager on current strategies and opportunities for growth, ensuring alignment with corporate objectives and informing decision-making.
  6. Delivering high-quality results, meeting assigned KPIs, and contributing to the team's overall success and growth.


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