Sales Team Leader

5 days ago


Pasig, National Capital Region, Philippines Nutral Herbal Corporation Full time
Nutral Herbal Corporation seeks a Sales Team Leader to oversee the daily operations of our Telesales Team. As a key member of our management team, you will be responsible for supporting the Telesales Manager in meeting sales targets and aligning with the company's objectives and strategies.

Key Responsibilities:
  1. Analyzing sales data to improve revenue and ensure resources are properly allocated – priorities, lead distribution, approved rate (AR), and average order value (AOV) gap.
  2. Monitoring random calls to enhance quality, minimize errors, and track operational performance.
  3. Tracking revenue (validated and delivered), AOV, and delivery rate (DR).
  4. Ensuring all relevant communications and data are updated and recorded.
People Management:
  1. Reviewing telesales agent performance, identifying coaching needs, and planning coaching sessions.
  2. Crafting motivational strategies to support achieving sales targets.
  3. Supporting subordinates in resolving difficult issues and providing suitable guidance and directions.
  4. Motivating and retaining telesales agents based on their strengths and improvement areas.
Performance:
  1. Creating effective call scripts/sales promotions/campaigns to attract customers.
  2. Monitoring team KPIs, providing directions on areas needing improvement, and outlining solutions.
  3. Evaluating failed deliveries to improve sales quality.
  4. Collaborating with the Learning and Development team to create training materials supporting team growth.
  5. Providing input to the Telesales Manager on the effectiveness of current strategies and improvement areas.
  6. Meeting assigned KPIs as prescribed.


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