Senior Microsoft 365 Customer Service Specialist

2 days ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time ₱600,000 - ₱900,000
Microsoft 365 Administrator with Exceptional Customer Service

As a seasoned professional, you will serve as the primary point of contact for customers, ensuring their Microsoft 365 requirements are met and exceeded.

  • Customer Support: Provide exceptional first-line support to customers, focusing on clear, concise, and empathetic communication.
  • Ticket Management: Ensure accurate capture and documentation of customer requirements and issues, with a strong emphasis on thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings, prioritizing high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve any issues with Microsoft 365 services, prioritizing timely response and customer satisfaction.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring they feel supported and valued. Seek continuous feedback to improve service quality.
Key Qualifications:
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably within IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: A commitment to delivering a near-perfect service experience, driven by a passion for customer satisfaction.
Desired Skills:
  • Strong problem-solving skills with an empathetic approach to customer interactions.
  • High level of organization and attention to detail in managing customer requests and documenting ticketing information.
  • Familiarity with CRM and ticketing tools is advantageous.

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