Certified Microsoft 365 Professional with Customer Service Excellence

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerCare Full time $60,000 - $90,000
About the Role

We are seeking a highly skilled Microsoft 365 Certified Administrator with exceptional customer care expertise to deliver top-notch service support and drive customer satisfaction.

This role demands strong technical skills, attention to detail, and effective communication abilities to provide seamless customer support and service delivery.

Key Responsibilities
  • Customer Support & Care: Deliver clear, concise, and empathetic first-line support to customers, prioritizing their needs and ensuring timely resolution of issues.
  • Ticketing Management: Accurately capture and document all customer requirements and issues, maintaining thoroughness and attention to detail.
  • Microsoft 365 Administration: Manage and troubleshoot Microsoft 365 configurations, permissions, and security settings for high reliability and performance.
  • Issue Resolution: Collaborate with customers and internal teams to resolve Microsoft 365 service issues, focusing on customer satisfaction and response time.
  • Customer Success Focus: Actively listen to and understand customer needs, ensuring they feel supported and valued. Seek continuous feedback to improve service quality.
Qualifications
  • Certification: Microsoft 365 Certified Administrator.
  • Customer Care Experience: 2+ years in a customer-facing support role, preferably in IT, SaaS, or customer success environments.
  • Technical Knowledge: Proficient in Microsoft 365 suite, including Exchange, Teams, SharePoint, and OneDrive.
  • Communication Skills: Strong verbal and written communication skills, with the ability to simplify technical terms for non-technical users.
  • Customer-Centric Mindset: An obsession with capturing customer requirements accurately and a commitment to delivering a near-perfect service experience.
Benefits
  • Opportunity to work with cutting-edge technologies.
  • Collaborative team environment.
  • Ongoing training and development opportunities.
What We Offer
  • A dynamic and supportive work environment.
  • The chance to make a real impact on customer satisfaction.
  • Opportunities for career growth and professional development.

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