Remote Tech Support Job

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱15,000 - ₱25,000

Seeking a skilled Technical Support Representative to provide exceptional customer service and technical assistance via phone, chat, or email. The ideal candidate will have a strong command of the English language, excellent communication skills, and the ability to multitask and self-manage effectively.

Job Description

This is a full-time hourly pay position with opportunities for career growth and learning. As a Technical Support Representative, you will be responsible for:

  • Responding to inbound technical support requests in a timely and effective manner
  • Diagnosing and troubleshooting hardware, software, and network issues using advanced problem-solving skills
  • Providing step-by-step solutions and escalating complex issues when necessary
  • Documenting all customer interactions accurately in the system
Required Skills and Qualifications

To succeed in this role, you must possess the following skills and qualifications:

  • High school diploma or equivalent
  • Previous call center experience
  • Strong typing speed (20+ WPM)
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Knowledge of Windows operating systems
  • Excellent interpersonal and communication skills
Benefits

We offer a comprehensive benefits package, including:

  • HMO coverage plus a dependent
  • Dental coverage and in-house dental assistance
  • Meal allowances during training
  • Career growth and learning opportunities
Others

MCI is an equal opportunity employer and welcomes applicants from diverse backgrounds. This job description is not a contract and may be revised at any time.


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