Remote Work Customer Service Agent Position

1 day ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000

Job Opportunity

We are seeking a highly motivated and enthusiastic Remote Customer Service Representative to join our team.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow established protocols while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Required Skills:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for growth and development.
  • A dynamic and supportive team environment.
  • A recognition and rewards program to acknowledge outstanding performance.

How to Apply:

To be considered for this position, please submit your application through our website, including a cover letter and resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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