Unlock New Opportunities as a Customer Experience Champion
1 day ago
KMC Solutions is seeking an exceptional Customer Service Advocate to join its award-winning team. This critical role supports the company's global customers 24/7/365, providing high-quality and consistent service through various channels.
About the RoleAs a Customer Service Advocate, you will champion the interests of KMC Solutions' customers, ensuring they receive exceptional service. This includes:
- Providing outstanding customer service experiences via phone, email, chat, SMS, or social media.
- Working closely with other teams to ensure customer feedback is heard and provide ideas for improvements.
- Demonstrating a deep understanding of the customer base and maintaining the company tone in all interactions.
You will also be responsible for responding to customer inquiries in a timely manner, resolving issues, and offering exceptional product knowledge and style advice.
What We're Looking ForWe are seeking a candidate with excellent verbal and written communication skills, a customer-first mindset, and an empathic approach to problem-solving. You should be adaptable to a changing schedule and have a can-do attitude, with a willingness to step-in wherever needed.
A professional, personable, and creative individual who can create memorable customer service experiences is essential. If you go above and beyond to provide outstanding white glove customer service, we want to hear from you.
BenefitsOur company offers a range of benefits, including health insurance/HMO, unlimited MadMax Coffee, diverse learning and growth opportunities, and an accessible Cloud HR platform (Sprout). You will also enjoy above-standard leaves and have access to exciting career development opportunities.
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