
Multilingual Customer Experience Specialist
2 days ago
Explore a dynamic opportunity to deliver exceptional customer experiences with our team
Job Description:We're seeking a highly skilled and passionate professional to join our ranks as a Customer Service Representative. As part of our team, you'll have the chance to make a real impact on our customers' lives by providing prompt and courteous support via email, chat, phone, text, and social channels.
You'll be responsible for creating memorable service interactions that leave a lasting impression on our customers. To achieve this, you'll need to demonstrate strong written and verbal communication skills, aligning with our brand voice and style.
As a member of our team, you'll also be required to build a deep understanding of our products, procedures, and resolutions. This will enable you to effectively address customer inquiries and provide tailored solutions that meet their needs.
Our ideal candidate is someone who is compassionate, detail-oriented, friendly, open-minded, and eager to help people. If you're passionate about delivering exceptional customer experiences and possess excellent communication skills, we'd love to hear from you
Required Skills and Qualifications:
- 12+ months of contact center experience (must be within the last 2 years)
- Ability to speak, read, and write in both French and English
- Language proficiency is B2
- Valid language certification (for non-native speakers)
- Permanent Residence Identification (PR ID) (for foreign nationals)
- Familiarity with CRM systems and practices
- Experience working remotely (preferable)
Benefits:
- Competitive wages
- Career development training
- Opportunities for growth and promotion from within
Others:
- Fast-growing company culture
- Flexible work environment
- Opportunities for career advancement
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