Global Operations Director

4 days ago


Taguig, National Capital Region, Philippines American Express Full time

Company Overview

American Express is a world-renowned service brand dedicated to providing exceptional customer experiences. As a key player in the global financial services industry, we strive to deliver innovative solutions that meet the evolving needs of our customers.

Salary and Benefits

We offer competitive base salaries, bonus incentives, and a comprehensive benefits package that includes medical, dental, vision, life insurance, and disability benefits. Our flexible working model allows for hybrid, onsite, or virtual arrangements depending on the role and business need.

Job Description

The Operations Director will be responsible for overseeing all operation teams, providing leadership guidance to Team Leads, and ensuring surprise-free operations delivery. Key responsibilities include evaluating team performance, providing continuous coaching and feedback, and building a sense of urgency and excitement within the team to meet business goals.

Required Skills and Qualifications

To succeed in this role, you will require strong analytical, project management, problem-solving, and negotiation skills. A Bachelor's Degree or equivalent (Master's Degree) is an advantage. Additionally, 3-5 years' management experience leading large teams is essential, along with 2+ years' experience working in US Consumer teams, including Value Generation and Servicing.

Benefits

We prioritize the well-being of our colleagues and their loved ones through various benefits and programs. These include career development and training opportunities, free access to global on-site wellness centers, and confidential counseling support. We also offer generous paid parental leave policies and competitive bonus incentives.



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