Highly Organized Client Experience Specialist

1 day ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time $30,000 - $50,000
Senior Customer Advocate

We are seeking a highly organized and detail-oriented individual to play a vital role in delivering exceptional client experiences while driving business growth.

Key Responsibilities:
  • Interact with customers to provide accurate and complete information with empathy, courtesy, and professionalism.
  • Handle incoming calls, emails, and other communication channels efficiently.
  • Record and maintain detailed client information to ensure excellent client relations and problem resolution.
  • Schedule and coordinate visits with nurses accurately and timely.
  • Update paperwork, maintain records, and perform data entry using tools like Google Sheets, Excel, and internal databases.
  • Process payments via platforms such as Stripe and ensure accurate record-keeping.
  • Assist with coordinating events and special initiatives as needed.
  • Monitor and maintain supply inventory.
  • Perform tasks with high accuracy and efficiency utilizing multiple screens.
  • Track and resolve problems properly, prioritizing and documenting issues accordingly.
  • Escalate issues timely to meet internal and external expectations.
  • Identify opportunities for continuous process improvement.
Requirements:
  • Bachelor's degree in any field.
  • Proven experience in office administration, customer service, or related fields.
  • Proficient in Google Workspace (Google Drive, Google Sheets, Google Docs) and other office tool applications.
  • Excellent verbal and written communication skills in English.
  • Experience in call center environments and sales is valuable.
  • Ability to communicate complex ideas to customers effectively.
  • Familiarity with payment processing platforms and tech tools.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
Preferred Skills:
  • Background in sales and client relations.
  • Prompt and punctual, meeting deadlines effectively.
  • Comfortable with collaboration tools like Slack.
  • Quick typing skills and ability to manage tasks across multiple screens.

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