
Collections Specialist
2 days ago
We are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for contacting customers regarding overdue accounts via phone and email, negotiating payment arrangements and settlements, and updating account information and payment statuses.
This is a dynamic role that requires strong negotiation and conflict resolution skills, as well as the ability to remain calm and professional under pressure. If you have a passion for collections and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
Key Responsibilities:
- Contact customers regarding overdue accounts via phone and email.
- Negotiate payment arrangements and settlements.
- Update account information and payment statuses.
- Follow up on broken promises and missed payments.
- Adhere to compliance and regulatory standards.
- Maintain detailed records of all collection activities.
- Meet or exceed daily and monthly collection targets.
Requirements:
- Must be 18 years or older.
- High school diploma or GED required.
- Fluent in English.
- Strong negotiation and conflict resolution skills.
- Ability to remain calm and professional under pressure.
- Familiarity with debt collection laws and practices is a plus.
- Previous experience in collections or customer service preferred.
Benefits:
- Competitive compensation package.
- Opportunities for career growth and advancement.
- A supportive and collaborative work environment.
- Professional development opportunities.
About Us:
We are a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are committed to excellence and innovation, and strive to create a positive and inclusive work environment for all employees.
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