Service Management Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeBusiness Full time $40,000 - $80,000

Job Overview:

The Business Systems Analyst plays a pivotal role in managing development projects, documenting workflows and business processes, and communicating those processes to the team for solution development. This position ensures that solutions align with business needs and IT policies.

Responsibilities:

  • Develop an in-depth understanding of service management functionality and ITIL processes, including incident management, change management, problem management, asset management, CMDB management, service catalog, and problem management modules.
  • Build and adhere to project plans, ensuring timely completion of tasks and effective communication with stakeholders.
  • Manage customer expectations by aligning them with stakeholder needs, resource limitations, and IT policies and best practices.
  • Collaborate with stakeholders to clarify and document business requirements, create process and data flows, and wireframes to communicate requirements.
  • Create and execute test cases, reporting on testing progress.
  • Provide project support, including issue tracking and user training.
  • Manage UAT with end-users, coordinating and obtaining user acceptance signoff.
  • Prepare user documentation and training materials as needed.

Qualifications and Skills:

  • A minimum of 2-3 years of experience in a related field.
  • Bachelor's degree or equivalent experience; advanced degree preferred.
  • ITIL v3 or v4 Foundation certification.
  • Experience implementing systems using Agile methodology.

Benefits and Opportunities:

This role offers a dynamic work environment, opportunities for growth and development, and a chance to contribute to the success of the organization. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

About the Role:

This is an entry-level full-time position in the Research, Analyst, and Information Technology industry, with a focus on hospitals, healthcare, transportation, logistics, supply chain, and medical equipment manufacturing.

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