Highly Motivated Customer Service Representative Wanted

1 week ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
Customer Service Professional Opportunity

In a dynamic business environment, customer service professionals play a vital role in ensuring the satisfaction of clients. As a Customer Service Professional at our organization, you will be responsible for providing exceptional support to customers, resolving their queries and issues in a timely manner.

Key Responsibilities:

  • Handle inbound calls from customers regarding outstanding balances.
  • Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment.
  • Maintain accurate records of customer interactions and payment status.
  • Support sales in order fulfillment related issues.
  • Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.

Required Skills and Qualifications:

  • Previous experience in a collections or customer service role, preferably in a B2B inbound environment.
  • Strong communication and interpersonal skills.
  • Detail-oriented with strong organizational skills.
  • Ability to handle multiple tasks and prioritize workload.
  • Problem-solving skills and a customer-focused attitude.

Benefits:

We offer a range of benefits to support your personal and professional growth, including opportunities for training and development, competitive compensation packages, and a supportive work environment.

Others:

Our team is dedicated to delivering exceptional customer service, and we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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