Senior Technical Support Specialist

5 days ago

Mandaluyong City, National Capital Region, Philippines beBeeTechnical Full time ₱350,000 - ₱550,000
Technical Support Role Overview

We are seeking a highly skilled Technical Support professional to join our team. As a global leader in critical digital infrastructure, we are scaling up to meet the demand of AI, datacenters, and next-generation technology.

This is an exciting opportunity for a dedicated individual who can provide accurate answers and solutions to customers on hardware and software/network issues.

The ideal candidate will have a strong background in Electrical or Electronics Engineering, excellent analytical and mathematical skills, and be fluent in English both written and oral form.

Key Responsibilities:
  • Provide technical assistance to customers via phone or email.
  • Support training and developmental activities for new hires.
  • Assist in handling operations and task distribution.
  • Perform real-time technical coaching and assist in increasing team efficiency and productivity.
Required Skills and Qualifications:
  • Bachelor's Degree in Electrical or Electronics Engineering or related technical degree.
  • P.R.C. license preferred but not required.
  • 0-3 years of experience in sales / engineering / parts & service / field applications / data center environment.
  • 1-3 years of experience in customer phone support.
  • Thorough knowledge of basic Electrical and UPS systems.
  • Knowledgeable in interpreting Electrical drawings and specifications.
  • General PC skills including MS Office programs and/or Visio systems.
  • Familiarity with environmental control systems and/or Liebert manufacturing and engineering systems.
  • Excellent interpersonal and presentation skills.
  • Can work independently with minimal supervision.
  • Excellent time management and problem-solving skills.
  • Demonstrated industry, systems and process knowledge.
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