Exceptional Leadership Opportunities

12 hours ago

Manila, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Customer Support Team Lead Position

The Customer Support Team Lead is a pivotal role within our organization. This leader will oversee the daily operations of our support team, ensuring that all aspects of customer service are met with excellence.

This includes supervising and mentoring support specialists, overseeing daily support operations such as ticket management and call queues, monitoring team performance and setting key performance indicators (KPIs), and handling complex customer issues.

The ideal candidate possesses strong leadership and coaching skills, with experience in customer support and at least one year of supervisory or team lead experience. Professional English fluency and proficiency in using Salesforce are also essential.

Responsibilities
  • Supervise and develop a team of support specialists to deliver exceptional client experiences
  • Oversee daily support operations including ticket management, call queues, and escalations
  • Monitor team performance and set KPIs to ensure high service levels are consistently met
  • Handle complex customer issues and serve as the point of escalation for high-priority cases
Qualifications
  • Professional English fluency
  • Experience using Salesforce
  • Strong leadership and coaching skills with at least 1 year of supervisory experience
  • Minimum 3 years of experience in customer support
  • Excellent communication and interpersonal skills
Benefits

This position offers opportunities for professional growth and development, working with a dynamic team in a fast-paced environment. The successful candidate will be responsible for leading by example and fostering a culture of accountability and continuous improvement.

Working Conditions

This role may require occasional evening or weekend work to accommodate different time zones or meet project deadlines. If you are passionate about delivering exceptional customer support, thrive in a dynamic environment, and possess the necessary skills and qualifications, we invite you to apply for this challenging opportunity.

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