
Empowering Families Through Documented Care
7 days ago
Delivering Life-Changing Care to Families in Need
Job DescriptionThis role involves working with families and caregivers to empower them to access care. The position requires a high level of organization, attention to detail, and communication skills. You will be responsible for collecting, reviewing, and tracking required documentation from caregivers and families.
- Collect, review, and track required documentation from caregivers and families (e.g., IDs, certifications, health records).
- Make outbound calls and respond to inbound inquiries to guide families through the documentation process.
- Handle a high volume of phone interactions daily while maintaining professionalism, empathy, and efficiency.
- Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations.
- Communicate clearly and compassionately with families via phone, text, and email.
- Maintain organized records and track expiring documents, sending timely reminders.
- Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.
- Extensive experience in a customer service, administrative, or healthcare support role.
- Proven experience handling high-volume inbound and outbound calls in a fast-paced environment.
- Excellent organizational skills and strong attention to detail when reviewing documents.
- Clear and professional communication skills, both verbal and written.
- Comfortable using CRM systems, shared drives, or document tracking tools.
- Ability to manage multiple tasks, prioritize follow-ups, and meet deadlines.
- A compassionate and patient approach when working with families and caregivers.
- Familiarity with healthcare documentation, HIPAA, or Medicaid is a bonus but not required.
- Highly-competitive compensation and benefits. Everyone on the team receives company equity and salaries above industry standards.
- Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company.
- Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems.
- An energizing, compassionate team. Our team cares deeply about each other.
- Supporting your wellbeing. We provide benefits to allow you to do your best work:
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