
Lawn Care Documentation Specialist
7 days ago
LawnStarter is an online platform that connects homeowners with lawn care professionals. We help homeowners find lawn care services easily, and we help small lawn care businesses find more customers.
We have received over $20 million in investment money and are growing quickly. We want to change how the industry works.
You will help create and update helpful articles for our customers and support team. We will teach you about our processes and train you in technical writing.
Your experience with customer support and understanding of escalation workflows is more important than perfect English or technical writing experience.
Responsibilities- Update existing documentation based on process changes
- Document escalation procedures you learn from the team
- Help translate complex processes into simple steps
- Follow documentation standards and formats we provide
- Review and improve existing articles
- Must be Tier III employee or higher
- Must meet or exceed quality standards
- No current disciplinary warnings
- Good attendance record
- Can work from any location
- Flexible 8-hour schedule between 6 AM - 5 PM Central Time
- Strong writing skills - can explain difficult things in simple ways
- Experience writing different types of technical documents
- Comfortable asking engineers many questions to get information
- Knowledge of documentation software like Confluence, Zendesk Guide, or similar
- Good research skills to find information from different places
- Can manage multiple projects and meet deadlines
- Good organization and problem-solving skills
- Works well with others and communicates clearly
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