Care Coordination Professional
7 days ago
This is a full-time remote role, schedule is Monday to Friday, 9AM–5PM US Eastern Time.
As a key member of our team, you'll be at the heart of our care coordination efforts, ensuring patient records and medical documentation are managed with precision and empathy. Acting as a liaison between families, healthcare providers, and hospitals, you'll facilitate timely communication and document retrieval to support seamless care delivery. This role demands attention to detail, strong organizational skills, and a deep commitment to confidentiality, compliance, and compassionate service.
Key Responsibilities- Manage patient documents and ensure timely, accurate distribution of medical records.
- Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
- Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
- Support families in scheduling visits and coordinating care delivery processes.
- Build meaningful relationships with parents as part of the support team.
- Collaborate with internal teams and departments to ensure a seamless experience.
- Bachelor's degree in nursing, healthcare administration, medical records management, or related field (preferred).
- Minimum 2+ year experience in administrative or operations roles (e.g., Care Delivery Administrator, Operations Specialist, Care Coordinator).
- Strong organizational skills and attention to detail.
- Ability to multitask and solve problems creatively.
- Commitment to delivering exceptional results for families.
- Comfortable with dynamic responsibilities and cross-functional support.
- Proficient in CRM platforms such as Salesforce, with hands-on experience navigating Google Drive and other cloud-based tools for document management and communication.
- Competitive compensation package that reflects your value to the organization.
- Generous paid time off to recharge and relax.
- Team bonding opportunities to connect and collaborate.
- Set Up for Success: company-issued laptop to support your role.
- Growth Opportunities: build leadership skills while working with diverse teams.
- Families First: Redefining healthcare starts with how we treat our clients. We go above and beyond for every family, building strong, lasting relationships.
- Urgency with Precision: Millions of families are waiting for care, and they cannot wait. We match their urgency with our own, delivering exceptional care without compromise.
- Relentlessly Resourceful: As an ambitious organization, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.
- Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, and collaboration make us stronger as a team and better for our clients.
- Driven to Redefine What's Possible: We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
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