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Proactive Problem Solver

1 week ago

Manila, National Capital Region, Philippines DigiPlus Interactive Corp. Full time
About DigiPlus

We are a publicly listed company (PSE: PLUS) with a robust distribution network in prime locations across the country.

Job Description

The Senior Customer Service Representative will be responsible for handling complex customer inquiries, mentoring team members, and contributing to the continuous improvement of processes.

Main Responsibilities
  1. Resolve Customer Issues: Handle escalated or complex customer inquiries and provide timely resolutions.
  2. Mentor Team Members: Serve as a role model and demonstrate best practices in customer service and communication.
  3. Improve Processes: Collaborate with supervisors and managers to identify trends in customer feedback and suggest process improvements.
  4. Support New Hires: Assist with onboarding and training of new hires, ensuring they have a strong foundation in company policies and customer service standards.
Qualifications
  • Background: At least one year of tenure in the Customer Service Department with good standing.
  • Skills: Strong interpersonal and problem-solving skills, ability to coach, mentor, and inspire team members, and proficiency in our Standard Operating Procedures.