Customer Service Specialist

5 days ago

San Fernando, Central Luzon, Philippines beBeeCustomerExperience Full time ₱10,000 - ₱100,000
Job Description

We are seeking a highly skilled professional to fill this role.

To excel in this position, you should have excellent communication skills, be able to work in a fast-paced environment, and have a passion for helping people.

  • Manage inbound and outbound calls with professionalism, empathy, and efficiency
  • Troubleshoot and resolve customer issues, focusing on first-call resolution
  • Research and retrieve information using internal systems; collaborate with other teams as needed
  • Accurately document and process customer claims and interactions
  • Follow established procedures while using training resources to provide accurate answers
  • Handle sensitive information with discretion and maintain confidentiality
  • Escalate complex cases to the appropriate team or manager

This role requires strong problem-solving, conflict resolution, and troubleshooting skills, as well as reliability, punctuality, and motivation. You should be comfortable working in a dynamic environment and have a customer-first mindset, being empathetic, patient, and responsive. If you are a self-motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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