VIP Experience Manager

VIP Experience Manager Job DescriptionWe are seeking an experienced VIP Experience Manager to join our team at Newport World Resorts. As a key member of our management team, you will be responsible for creating and implementing approved retention programs for inactive VIP Players.Main ResponsibilitiesCreate business development requirements, sales goals, and...

Role OverviewSolaire Resort & Casino is seeking a highly skilled and experienced Executive VIP Representative to join our Online Gaming team.The ideal candidate will be responsible for ensuring the highest level of customer satisfaction by overseeing daily operations, optimizing team performance, and resolving escalations efficiently.

Solaire Resort & Casino is seeking a VIP Service Coordinator to join our team. As a VIP Service Coordinator, you will be responsible for coordinating VIP service offerings and ensuring that all VIP customers receive exceptional service.You will work closely with our Exec VIP Support Representatives to ensure that all VIP players receive a seamless and...

ResponsibilitiesFollow all processes for handling VIP Exit Inspections in all citiesFollow all processes for handling VIP Check-in tickets in all citiesFollow all processes for handling VIP Check-out tickets in all citiesMonitor 'my active ticket' view daily for workloads and actively work on their own tickets, covering for team members if there is an...

SOLAIRE RESORT ENTERTAINMENT CITYPOSITION SUMMARYThis role ensures the highest level of customer satisfaction by overseeing daily operations, optimizing team performance, and resolving escalations efficiently. The Supervisor monitors key performance metrics, including response and resolution times, first-contact resolution rates, and customer satisfaction...

Solaire Resort & Casino is seeking a Customer Experience Manager to develop and maintain strong relationships with high-value players in the online gaming industry.As a key member of our team, you will be responsible for overseeing player support strategies, engagement initiatives, and service delivery to ensure a seamless and personalized gaming experience...

Job DescriptionThis role ensures the highest level of customer satisfaction by overseeing daily operations, optimizing team performance, and resolving escalations efficiently. The Supervisor monitors key performance metrics, including response and resolution times, first-contact resolution rates, and customer satisfaction scores.A key aspect of this role is...

JOB SUMMARYTheSenior F&B VIP Host is responsible for driving the development of Premium and VIP commercial F&B customer markets. They build and maintain strong customer relationships in connection to the various F&B facilities. This position is also expected to ensure the in-house F&B teams are of the highest standards and reflect such standards to the...

SOLAIRE RESORT ENTERTAINMENT CITYPOSITION SUMMARYThe Customer Relationship Manager (CRM) for Online Gaming is responsible for developing and maintaining strong relationships with high-value players to enhance loyalty, engagement, and lifetime value. This role ensures a seamless and personalized gaming experience for VIP customers by overseeing player support...

JOB SUMMARYThe Business Development Manager role aims to assist in developing and implementing sales strategies targeting potential players, assist in the development of premium and junket markets, and ensure that in-house host teams are able to perform expected and assigned tasks. They are also responsible for creating and advising the Host Operations team...

Key ResponsibilitiesOversight of the entire guest journey, including initial contact, booking, and departureDevelopment of relationships with repeat guests and VIPsTracking of escalated guest concernsPresenting weekly needs analysis with action plans and recommendationsCoaching/training needs analysis and action planningCreation of training...

JOB DESCRIPTION:Handle and resolve escalated guest concerns.Develop relationships with repeat guests and VIPs, ensuring personalized service and special attention to their needs and preferences.Maintain and uphold high standards of hospitality and service delivery, ensuring that all staff adhere to these standards consistently.Oversee the entire guest...

JOB SUMMARYThe Business Development Officer role aims to acquire and convert new VIP players by developing and implementing sales strategies targeting potential players, delivering the sales pitch to potential players, and coordinating ocular inspections/first visits of new VIP players. The Business Development Officer will also be responsible for creating...

About the Role: Cloudstaff Philippines Inc. is seeking a skilled CUSTOMER EXPERIENCE MANAGER to join our team.The ideal candidate will have a minimum of 2-3 years of experience in customer service or account management, with a proven ability to manage customer relationships and effectively resolve issues. Strong communication skills are essential, as well as...

Project Sales Manager, K&B PhilippinesLocation: Manila, PhilippinesOpportunityMaintain and Grow VIP Developer Relationships: Strengthen ties with current VIP developers to protect them from competitive pressures.Expand Kohler Business: Identify opportunities to engage VIP developers without existing contracts with Kohler.Target Tier 2 Developers:...

Role OverviewThe Guest Service Assistant Manager at Newport World Resorts is responsible for leading the Front Office team to deliver exceptional guest experiences. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service principles.Key ResponsibilitiesCustomer Service:Develop and implement...

Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.Compass Experience Labs LLC - HR Manager- PHWho we are:At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a...

Gaming Industry Executive Job DescriptionWe are seeking an experienced Gaming Industry Executive to join our team at Newport World Resorts. As a key member of our management team, you will be responsible for overseeing the implementation of sales action plans specific to the assigned region/target market.Main ResponsibilitiesCreate business development...

About the RoleWe are seeking a highly skilled Sales and Marketing Director to join our team at Newport World Resorts. As a key member of our management team, you will be responsible for developing and implementing sales strategies that drive business growth and revenue.Main ResponsibilitiesCreate business development requirements, sales goals, and VIP...

About the RoleWe are seeking a highly experienced Business Growth Strategist to join our team at Newport World Resorts. As a key member of our management team, you will be responsible for developing and implementing business strategies that drive growth and revenue.Main ResponsibilitiesDevelop and implement business strategies that drive growth and...