Technical Support Engineer

4 weeks ago

Manila, National Capital Region, Philippines CommPeak Full time
Overview

Join to apply for the Technical Support Engineer role at CommPeak.

Responsibilities
  • Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer in a 24/7/365 environment
  • Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions
  • Deliver support services to end-users via ticketing system and chat
  • Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents
  • Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues
What We're Looking For
  • 2+ years of relevant experience: VoIP, Technical Support, Service Desk or IT
  • Must have experience working in a BPO industry in an international client facing role
  • Willing to work in a Hybrid work set-up and work in shifting schedules
  • Excellent customer service and problem solving skills
  • Above average communication skills both written and verbal
  • Can start immediately
Benefits
  • Private health insurance with dependent
  • Hybrid work set-up
  • Internet allowance during Work From Home
  • Great career growth opportunity to develop within the Company
  • Learning culture – we invest in learning and developing professional and personal skills
  • Working in a truly international team on international and multi-regional projects

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