
Payment Fraud Investigator
4 days ago
The Payments Risk team is seeking an exceptional teammate to monitor and investigate credit card processing activities. This role involves analyzing internal and external risk monitoring tools to identify potential issues.
- Monitor and investigate Heroes' credit card processing activities using internal and external risk monitoring tools
- Answer Heroes' inquiries with regards to Risk Management & disputes via email & chat support
- Ensure a white glove customer experience while protecting financial interests
- Complete Hero Risk Assessments & Risk Reviews to ensure compliance with card brand rules and mitigate fraud & credit risk
- Review and understand documentation provided by Heroes
- Perform other ad-hoc risk-related duties as assigned
Requirements:
- 2+ years in the payments risk industry, with experience specific to financial services preferred
- A self-starter with a detective-like streak and a hunger for answers
- High attention to detail and ability to multitask
- Comfortable making decisions with large monetary implications in a fast-paced environment
- A team player who believes in 'we vs I'
- A virtuous type who values honesty, good deeds, kindness, and appreciation
- A risk-identifying problem solver who believes that nothing can't be solved or improved
- An economic crime fighter
This role requires a unique blend of analytical skills, business acumen, and communication expertise. The ideal candidate will thrive in a dynamic environment and possess a strong sense of integrity and professionalism.
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